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Shopping cart fees should be eligible for coupon code
We should be able to have coupon codes in the setup for certain shopping cart fees so families can enter it upon checkout.0
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Default menu access to be set to Edit Billing Details
As a Student Billing Liaison, 95% of the time i am changing some's fees, discounts , or adjusting the account. In turn, having the menu default to edit billing details would save clicks/time.0
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Change internal codes in mass update, instead of individually
Could internal codes be updated in mass in BBFAM? The internal codes are how schools track award status and with over 300 apps, it would be very helpful to change/update these in mass (i.e. award proposed to award accepted etc.) and not individually.0 Under consideration
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Add multiple payment methods to the Smart Tuition family portal so that families can automatically pay with different methods each month (i.e. two credit cards with a certain amount specified to each card).
This would benefit our parents as we've had requests for automatic multiple payment methods. While this can be achieved manually, parents and schools benefit by having this automatically completed so that late payments do not arise.1
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Change the wording on the prior to debit notices to alert changes or manual payments must be made at least 3 business days prior to due date.
The current wording says payments go into process 1 business day prior to the due date. There is no mention when changes should be made. It also does not advise when a payment can be made to avoid the automatic debit payment from processing.0 Planned
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Correct Applicant grade on Application Details page to show the actual grade student is entering
The grade on the Applicant Details page for the student does not show the actual grade that the parent has entered. When I try to change a grade for a family, the drop down window does not show the grades our school has entered in our budget. It s...0 Under consideration
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Please consider adding phone number as information collected on Buy Now/Give Now platform
We have needed to get in touch with our customers who are grandparents/relatives who purchased an item through Buy Now and a phone number would be very helpful1 Under consideration
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Communication for mailed in payments placed
When payments are mailed to us and it is an invoice payment. It would be nice to have the parents receive an email communication when that payment is placed on the family account.0
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Communication History
As a School Admin I would like to see a Communication History function just like what Tuition Management has. An area where we can see all the communication sent, the contents of the email, the date it was sent and what email addresses it was sent...0 Unlikely to implement
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Customizable Invoice wording
Currently on our quarterly payment plan, the smart system sends reminder invoices that give a future due date instead of wording that says the item is past due and needs to be paid.1 Under consideration