For schools using SSO to Smart Tuition from Core Resource pages a different notification

The current welcome message sends parents to the parent.smart.com when we want them to go through the Core MySchoolApp portal.  The messaging should be customizeable for schools using the resource link in core for SSO. Without a solution here the school deals with confused parents and Smart Tuition looks bad in the eyes of those parents.

  • Guest
  • Aug 7 2019
  • Implemented
Blackbaud Tuition Management / Communications
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  • Admin
    Jamie Lyons commented
    10 Jul 16:40

    Our einvoice, prior to debit email and welcome email all now reference the single sign on link specific to your school if you use the resource tile shortcut for payers to log in to BBTM. We have plans to expand this to other email types in the future as well!

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  • Satchel Loftis commented
    August 19, 2019 15:51

    This same problem also occurs in the "Past Due Balance Reminder" email. It seems to be a system-wide issue, and causes users frustration and creates confusion. It also wastes my time supporting these families (assuming they bother to contact me).

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