Prior year balances should be visible on the Parent Site just as they are in Tuition Management
Families are claiming that they aren't aware of their past due balance in a prior session, and this becomes an issue for historically delinquent families, especially when they are approved to return to the school. In Tuition Management a historical record of their balance is in the top right corner in a blue grid (see attached) and this would be beneficial for parents to see as well.
Another option is to have a sentence at the top of the Parent Site, below the Family ID and student(s)' names, that states, "The balance due in prior years at *** school is $___. Even if it's $0.00, it's important for the family to know.
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Ashley Kuha
- Nov 17 2023
- Implemented
Related ideas
We have recently added the remaining balance due to the schoo lyear drop down in the parent site. We also have an alert on the payment page if a payer is making a payment in a year, but the prior school session sitll has a remaining balance.
we created a discount for previous year and a fee for new year as 'Rollover Balance' so that its added to current year and family can see this.
Yes agree = this upgrade to the parent portal will help families with prior year balances become more aware of the commitment / liability they have (running total). I am hopeful this system change is quick and straight forward since the technology already exists on the administrative / school portal view.