Parents who are past due should receive a notice to let them know they need to make a manual payment

Parents who receive invoices see they have a past due payment but it should be noted that they need to make a manual payment since auto debit does not pull the past due balance

  • Guest
  • Aug 30 2024
  • Implemented
Blackbaud Tuition Management / Invoices
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  • Guest commented
    September 19, 2025 15:55

    Suggestion to have a threshold amount under which this notice does not appear. We have had cases of families receiving invoices with text in red indicating "please pay immediately" for $0.01.

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  • Admin
    Jamie Lyons commented
    July 10, 2025 16:16

    Changes to our prior to debit and einvoices now very clearly incidate if there is a past due balance and that is it due immediately.

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  • Guest commented
    April 28, 2025 17:54

    Related to this idea, I believe that currently after the invoice notice gets emailed, there is no further notice until a late fee is assessed. A separate notice being sent during the grace period noting that the payment was not made by the due date and that if the balance is not paid a late fee will be assessed on the 25th.

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