Currently, the platform allows users to fully deactivate a family account, even with billing and payments applied. The pop-up message that appears when the deactivate button is selected does not make it clear that this task should not be done. It says "Have you zeroed out the balance for this family in manage discounts yet?". This message is also confusing because there is not a page titled "Manage Discounts"- The correct pages would be "Apply Fees and Discounts" or "Edit Billing Details". Our knowledge base articles explain that accounts should only be deactivated if billing total (not balance total) is $0 and that payments should not be posted. Otherwise, the account remains active and the student grade is simply changed to withdrew/dismissed/cancelled/NA. Please block users from selecting this on the Update Parent and Student Information page if the account does not match this criteria as it leads to reporting variances and then more manual work to re-activate and correct the records.