Schools using Tuition Management often experience delays in confirming whether ACH payments made from checking or savings accounts have successfully settled. Compared to checks processed directly through a school's bank terminal, ACH payments can take several business days before schools know if funds have cleared or will be returned.

It would be helpful if Blackbaud could provide enhanced ACH payment tracking, clearer settlement status updates, estimated settlement timelines, or earlier notifications when a payment is at risk of being returned. This would give schools greater visibility into pending payments and help reduce situations where families may enrol or receive services before funds have been fully verified.

Improved payment transparency would assist schools in managing accounts more effectively, making informed decisions, and reducing administrative follow-up related to unsettled ACH payments.