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Tell parents if on permanent block because no account found
I had to agree to waive 2 late fees because a parent was not notified that they had essentially been switched to an invoice plan because there was an issue with their account number. Because it wasn't verified and no payment was attempted they rec... -
Add second tuition fee
Upon grade changes a student may need a second tuition fee added. Allowing this vs. the current workaround of adding a standard fee would allow the new tuition fee to show as the tuition on the invoice. -
Email Receipt Confirmation
It would be so very useful for the system to track if a user has received and/or opened an email invoice reminder. So many of our parents claim they aren't receiving the notifications and there isn't a way for us to prove to them that one was sent... -
Split Fees between families just like tuition
Many split families who are dividing tuition are also dividing incidental fees. A fee applied to a student with two linked family accounts should split the fees just like tuition. Currently, these fees are duplicated so the student is effectively ...Under consideration
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Payment Details custom report updates needed
The Payment Data custom report has a lot of payment details that are needed, but when validating the payer's information, there are some inconsistencies and missing information. The biggest piece of missing information is the Street Address, becau... -
Allow Administrators To Link Applications Across Years
If a returning parent creates a "new" financial aid application for the coming school year instead of using their existing credentials, we cannot link the information from their previous application an track them on the "Year Over Year Report". Co...Under consideration
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Pop-Up Notes
The notes feature seems useless as it doesn't populate a reminder or email. It would be great if when we create a note for a family, the notes popped up when you open the account to remind you of any important details such as waiving a late fee or... -
update formula for tuition splits to do it correctly, not just spread evenly across months
update the tuition splits formula so that the system automatically splits the tuitions correctly rather than a person having to go back in and manually change every students tuition. Right now our 40%, 30% 30% is split 33.333%, 33.333%, 33.333%. I...Under consideration
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Batch Adjustments Via Family ID Upload
We should be able to target specific families via a family ID upload and do things like send modified invoices, change due dates, extend payment plans, and anything else on the manage families page. Being able to target families via family ID uplo...Under consideration
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Adding a notification to when Buy now Payments fail so we know right away
We don't currently get notified when a buy now payment fails. sometimes catching it way too late. If we were notified when the payment fails we can act quickly to recoup that payment.
