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Allow special characters for parents who need their names reflected correctly. ie. German parents have special characters
Special characters do not pass over into Tuition Management from Enrollment Management. Important German parents need their names to reflect correctly. Including report cards. Head of School wants consistency across all platforms.0 Planned
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Allow Refunds From Smart Tuition
Smart Tuition automatically charges customer's accounts. It would be nice if this same functionality was in use for refunds. As it stands the school has to cut a manual check. Having a refund option straight from the payment in Smart Tuition would...3 Planned
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Default menu access to be set to Edit Billing Details
As a Student Billing Liaison, 95% of the time i am changing some's fees, discounts , or adjusting the account. In turn, having the menu default to edit billing details would save clicks/time.0
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Improve Excel formatting on Reports generated by Smart Tuition.
Reporting in Smart Tuition The Excel formatting on Reports generated by Smart Tuition requires numerous edits to be able to work with the report. For example, there are merged cells, empty columns and recurring row headers that interfere with colu...0 Under consideration
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Year end statement available in current year
Please update the year end statement on the parent site to be able to be run throughout the current year for expanding ESA requirements1
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Options for Follow-up settings based on payment plan
Especially at enrollment time, it would be so much easier if you can also select the follow-up features based on the payment plan. For instance, all of our staff are on payroll deductions, so none of them are charged late fees. While we have one o...0
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Smart Tuition Invoices
Invoice layout should have school name and address not just the new logo option. Having the Blackbaud name and address is good for parents who send payments to Blackbaud but most of my parents are on auto debit. However, parents still need to uplo...1 Under consideration
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The font size and duplicated column headers on static reports makes them difficult to view and work with
The font size of most static reports is size 6, which makes it difficult to view and/or utilize the report without having to make it larger. Additionally, the duplicated column headers makes filtering and sorting data difficult or not possible at ...1 Under consideration
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Check number added for Invoice Payment detail note
To make it easier for the school to help parents with mailed in payments placed, it would be helpful to include at least the check number to the Invoice payment detail note.0
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Communication for mailed in payments placed
When payments are mailed to us and it is an invoice payment. It would be nice to have the parents receive an email communication when that payment is placed on the family account.